Customer Success Manager
Core
Ensure positive customer health and retention by driving product adoption, deep leverage, and business goal achievement for global brands using an AI-native translation platform.
Role type
Mid-level B2B Customer Success Manager
Builds
Customer adoption and value realization for Smartling's localization platform
Domain
SaaS / AI / Translation & Localization
Deliverable
product features
Required skills
B2B customer success management, account planning, contract renewal management, stakeholder relationship management, technical concept communication, data-driven presentation preparation
Preferred skills
Translation/localization process knowledge, SaaS business model expertise, modern software development process understanding
Responsibilities
Develop communication cadence for product updates, assess customer requirements and resolve problems, implement account planning strategies, lead business review meetings, facilitate process optimization workshops, manage renewals and up-sells
Seniority
Mid-level, hands-on IC