Host Account Manager - Emerging Product
Core
Dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts, managing the full relationship from activation through long-term retention to drive occupancy, satisfaction, and retention.
Role type
Senior Account Manager (Affordable Housing Marketplace)
Builds
Host retention, portfolio growth, and platform adoption for affordable housing providers
Domain
Affordable housing / Real estate marketplace
Deliverable
client delivery
Required skills
Account management, customer success, data-driven communication, critical thinking, empathetic directness, policy fluency, financial literacy, stakeholder advocacy
Preferred skills
Real estate, property management, hospitality, or platform-based marketplace experience
Technologies
PadSplit platform, data analytics tools
Responsibilities
Own and manage a dedicated portfolio of hosts; conduct regular performance check-ins and structured reviews; drive host accountability on key metrics like occupancy and rejection rates; partner with hosts on portfolio growth and expansion; serve as the host's internal advocate surfacing feedback to product and leadership; navigate complex host situations requiring investigation and fair resolution; contribute to developing scalable playbooks and best practices.
Seniority
Senior, hands-on IC