IT Operations Analyst III
Core
Oversee IT Asset Management, provide advanced technical support, and manage automated workflows for IT operations.
Role type
Senior IT Operations Analyst
Builds
IT service management processes, automated workflows, and operational dashboards
Domain
Financial Services / IT Operations
Deliverable
dashboards & analysis
Required skills
ServiceNow, SCCM, Power BI, Power Automate, ITIL, IT Asset Management, O365/SharePoint, A+ Certification
Preferred skills
PowerShell, enterprise-scale IT experience, data governance, scripting
Technologies
ServiceNow, SCCM, Power BI, Power Automate, Microsoft O365, SharePoint, PowerShell
Responsibilities
Oversee IT Asset Management processes; Administer ServiceNow for incident and change management; Manage automated workflows using Power Automate; Build and enhance Power BI dashboards; Provide technical support and resolve complex IT incidents; Collaborate on infrastructure evolution and application deployment.
Seniority
Senior, hands-on IC