IT Helpdesk Specialist (CEB)
Core
Provide technical support and maintain IT infrastructure for premium-class travelers, including equipment setup, user account management, and system troubleshooting.
Role type
IT Helpdesk Specialist
Builds
Reliable and secure IT infrastructure for internal employees
Domain
Aviation / IT Support
Required skills
Windows, Linux, macOS, Active Directory, Exchange, VLAN, hardware setup, operating system configuration
Preferred skills
VPN tunnel setup, inventory management
Technologies
Windows, Linux, macOS, Active Directory, Exchange, VLAN
Responsibilities
Install and configure equipment for employee use; Provide technical assistance for OS, application, and hardware issues; Manage access rights and permissions; Administer user accounts in Active Directory and Exchange; Collaborate with suppliers for IT stock; Maintain IT asset records
Seniority
Entry-level to Junior