Customer Experience Specialist (m/w/d) - Hamburg
Core
You are the face of the brand, proactively approaching potential customers to generate leads and guide them through a seamless sales and delivery experience for Tesla vehicles.
Role type
Customer Experience Specialist (Sales & Delivery)
Builds
Tesla vehicles and sustainable energy products
Domain
Automotive / Electric Vehicles
Deliverable
product features
Required skills
Active customer outreach, lead generation, customer service, objection handling, test drive coordination, CRM data management, needs analysis, vehicle presentation, delivery process management, product training
Preferred skills
Passion for Tesla mission, ability to build trust quickly, clear communication of complex information, Class B driver's license with safe driving practice, flexibility for weekend work
Technologies
CRM systems
Responsibilities
Proactively approach potential customers in-store or at events to identify leads and build a pipeline; Provide excellent customer service including answering questions, handling objections, and organizing test drives; Efficiently capture leads at events and update customer data in the CRM system; Analyze customer needs and present vehicles to convert prospects into buyers; Collaborate with Sales and other teams to optimize lead strategies and processes; Assist in the delivery process including vehicle handover, document verification, and final checkout; Provide product training to customers before departure, explaining vehicle functions and supporting test drives
