Tesla Support Advisor mit Deutsch und Englisch (m/w/d)
Core
Customer Support Advisor providing technical and general support for Tesla vehicles and services to existing German customers via phone, SMS, and email.
Role type
Customer Support Advisor
Builds
Customer support interactions and service resolution for Tesla vehicles
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
Technical expertise, Communication, Problem-solving, Documentation, Multitasking, Adaptability
Preferred skills
Fluent German and English (B2+), Weekend availability
Technologies
Internal support software and tools
Responsibilities
Answer customer inquiries via phone, SMS, and email; Assess and resolve technical and general support requests; Escalate complex issues efficiently; Document support cases and communications; Continuously improve customer service quality.
Seniority
Individual Contributor