Associate Systems Diagnostics Engineer - (m/w/d) - Fixed Term Contract
Core
Troubleshoot medium-to-high complexity technical issues for Tesla's residential storage and home charging products (Powerwall, Wall Connector, Solar) via ticketing, email, and live chat.
Role type
Associate Systems Diagnostics Engineer
Builds
Best-in-class engineer-level support for Tesla's Residential Energy Ecosystem
Domain
Renewable energy / Residential energy storage and charging
Deliverable
client delivery
Required skills
Electrical theory, AC/DC power systems, metering, energy flow, power factor, phase rotation, Linux CLI (SSH, SCP, VI), SQL, Python, root cause analysis, case management
Preferred skills
AI tools, distributed generation/storage experience, additional European languages
Technologies
Linux, JIRA, CRM tools, MS Office
Responsibilities
Troubleshoot proprietary power electronics systems, read single-line diagrams for PV/storage/load/meter configurations, handle VIP escalations, partner on root cause analysis, document cases to identify process gaps, deliver upskilling sessions
Seniority
Associate, hands-on IC