Enterprise Customer Success Manager
Core
Strategic account leader driving churn mitigation, revenue growth, and product adoption for top-tier enterprise customers in the AI-powered marketing space.
Role type
Senior Enterprise Customer Success Manager (Strategic Account)
Builds
AI-powered digital workforce solutions (Genius AI™/Genius Agents™) for multi-location brands
Domain
AI-powered marketing / Local search / Multi-location business services
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise customer success leadership, churn risk identification, revenue growth strategy, C-level executive influence, cross-functional orchestration, mentoring, lifecycle metrics optimization, local marketing expertise
Preferred skills
SaaS experience, Local Search expertise, Social Media Management, enterprise software experience, fluency in French/Spanish/German
Technologies
Genius AI™, Genius Agents™
Responsibilities
Lead strategic initiatives to preemptively identify and avoid churn risks; Drive transformative revenue growth initiatives for top-tier customers; Orchestrate internal and external endeavors across sales, support, product, and finance; Establish and cultivate strategic partnerships with clientele; Conduct deep dives into lifecycle metrics to optimize onboarding and retention; Serve as a mentor to junior team members; Interact with and influence C-level executives to execute solutions for intricate customer dilemmas
Seniority
Senior, hands-on IC with mentorship responsibilities