Abteilungsleiter (m/w/d) Customer Service
Core
Lead teams in Customer Service, Insurance, Quality Management, and Business Implementation to optimize logistics performance and customer satisfaction.
Role type
Senior department manager (logistics customer service)
Builds
Logistics network solutions and service quality improvements for global clients
Domain
Logistics / Supply Chain
Required skills
Team leadership, strategic planning, process optimization, data analysis, customer relationship management, knowledge of consolidated cargo processes, legal framework knowledge, MS Office, transport management systems
Preferred skills
German and English fluency, structured problem-solving, customer orientation
Responsibilities
Lead and develop teams across multiple service areas, drive continuous improvement of service quality and efficiency, analyze KPIs to identify optimization opportunities, act as central contact for clients to build long-term partnerships, coordinate resources with branch management
Seniority
Senior, hands-on IC