Manager, Managed Services
Core
Lead a team of Managed Service Consultants to deliver enterprise supply chain solutions, ensuring customer adoption, data quality, and service performance through strategic partnership and operational excellence.
Role type
Senior Manager, Managed Services
Builds
Enterprise supply chain visibility and automation solutions for global logistics customers
Domain
Supply Chain Management / Logistics / SaaS
Deliverable
production ML models
Required skills
Team leadership and coaching, Strategic stakeholder management, Data analysis and insights generation, Project management, Process improvement and SOP development, Carrier integration knowledge
Preferred skills
SaaS or logistics industry experience, API or basic coding concepts, Spanish language fluency
Technologies
SQL, Excel, Tableau, Power BI, Kibana, Observe
Responsibilities
Hire, onboard, lead, and coach a team of Managed Service Consultants; Own the health of the customer portfolio including delivery timelines and risk management; Serve as executive point of contact for key customers and carriers; Set strategy for carrier initiatives and review data-driven insights; Drive a culture of deep-dive data analysis to improve data quality; Define and monitor team KPIs and publish reports to leadership; Partner with Product, Support, and Engineering to drive customer value; Develop and maintain SOPs and process improvements; Allocate and balance workload across the team.
Seniority
Senior, hands-on IC with team leadership
