Manager, Control Tower & Service Delivery
Core
Lead a regional Control Tower Service Delivery team to optimize end-to-end supply chains for customers via advanced purchase order and booking management.
Role type
Senior IC manager (supply chain operations)
Builds
Control Tower service solutions for global trade
Domain
Global trade, ocean logistics, supply chain management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, P&L oversight, process innovation, data quality governance, stakeholder management, operational escalation handling
Preferred skills
Freight forwarding expertise, ocean market knowledge, talent development
Technologies
Control Tower platforms, internal operational tools, gateway interfaces
Responsibilities
Manage and mentor a regional CTSD program manager team; drive customer retention and satisfaction through high service quality; analyze team P&L and optimize cost-to-serve; ensure data integrity and accurate client reporting; oversee PO and shipment execution workflows; serve as escalation lead for complex customer service issues.
Seniority
Manager, hands-on IC
