Gruppenleitung (m/w/d) Customer Service
Hybrid
Core
Leading a customer service team to ensure smooth transport operations, handle complaints, and optimize logistics processes.
Role type
Team Lead / Group Manager in Customer Service
Builds
Customer service operations and transport workflows
Domain
Logistics / Supply Chain
Required skills
Team leadership, personnel planning, conflict resolution, process optimization, stakeholder communication, quality management, adaptability
Preferred skills
English language proficiency, prior leadership experience
Technologies
None stated
Responsibilities
Lead and mentor the team, handle internal and external complaints, optimize departmental processes, ensure smooth transport operations
Seniority
Mid-level Manager