Service Desk Agent / IT Support Specialist (w/m/d)
Core
First-level IT support agent handling customer inquiries, incident qualification, and solution finding via phone and remote access.
Role type
1st-Level Service Desk Agent
Builds
IT service desk operations for enterprise and mid-market customers
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, Ticketing systems, Active Directory, Mobile Device Management, German (C1), English (B1)
Preferred skills
Network fundamentals, Remote access tools
Responsibilities
Answer customer inquiries and log incidents, Qualify phone incidents using solution descriptions, Document all processes in ITSM tool, Provide remote support using provided tools