IT Service Manager (w/m/d)
On-site
Core
Ensuring and monitoring Managed Services performance, coordinating service reviews, and developing long-term contract business for IT clients.
Role type
IT Service Manager (Managed Services)
Builds
Managed Services portfolios and long-term service contracts
Domain
IT Services / Managed Services
Required skills
IT Service Management, Managed Services sales, contract negotiation, business analysis, financial calculation, process improvement
Preferred skills
Business Informatics degree, solution architecture, commercial knowledge
Technologies
IT Infrastructure, Multi Cloud, Security, Digitalization
Responsibilities
Monitor Managed Services performance and SLA compliance, coordinate service review meetings, develop and manage long-term service contracts, create and present service proposals with pricing
Seniority
Mid-Senior, hands-on IC