IT Service Manager - Service Management (w/m/d)
Core
Build trusted customer relationships and act as the central contact for Managed Services, leading service and strategy meetings, overseeing service quality via SLAs/KPIs, and driving IT operations transformations.
Role type
Senior IT Service Manager (Managed Services)
Builds
Managed Services portfolio for enterprise clients
Domain
IT Service Management / Managed Services
Deliverable
client delivery
Required skills
IT Service Management experience, ITIL processes, SLA/KPI management, customer relationship management, strategic communication, change management, analytical thinking
Preferred skills
Cloud transformation knowledge, ISO 20000 expertise, sales collaboration
Technologies
ISO 20000, ITIL, Managed Services platforms
Responsibilities
Conduct regular service and strategy meetings with clients, monitor service quality against SLAs and KPIs, guide clients through IT operations changes and transformations, identify upselling opportunities, contribute to ISO 20000 process development