Senior Service Manager (w/m/d)
Core
Manage profitability and economic success of IT services, ensuring sustainable financial performance while overseeing risk management and stakeholder relationships.
Role type
Senior Service Manager (P&L responsibility)
Builds
IT services portfolio (Outsourcing, Managed Services, Cloud, Security)
Domain
IT Services / Managed Services / European Market
Required skills
P&L responsibility, complex outsourcing project management, stakeholder management (C-Level), risk identification and mitigation, escalation management, strategic thinking, structured problem-solving
Preferred skills
Experience in IT environment, decision-making competence, confident presence
Technologies
IT Infrastructure, Digitalization, Multi Cloud, Modern Workplace, Security, Artificial Intelligence, Managed Services, Business Applications, PLM, ERP
Responsibilities
Ensure profitability of services, identify and manage risks, develop relationships with clients and stakeholders, manage complaints and escalations, participate in strategy and innovation, moderate governance meetings, conduct service reviews
Seniority
Senior, hands-on IC
