IT Mitarbeiter Support / Service Desk (w/m/d)
Core
First-level IT support specialist handling customer inquiries, incident qualification, and solution finding via phone and remote access.
Role type
1st-Level IT Service Desk Agent
Builds
IT support services for enterprise and mid-market customers
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
Windows OS, Active Directory, Microsoft 365, Mobile Device Management, Ticketing Systems, Incident Management, Remote Access Tools
Preferred skills
Network fundamentals, Structured process orientation
Technologies
Windows, Active Directory, Microsoft 365, ITSM Tools
Responsibilities
Answer customer inquiries and log incidents, Qualify phone incidents and find solutions using knowledge bases, Document all processes in the ITSM tool, Use remote access tools to support customers
Seniority
Entry-level / Junior