IT Operation Manager (w/m/d)
Core
Leading and steering a Managed Service unit, ensuring operational delivery of IT services and financial accountability for customer situations.
Role type
Senior IT Operations Manager (Managed Services)
Builds
Standardized and highly scalable IT services for Enterprise customers and the Mittelstand
Domain
IT Services / Managed Services / European Market
Required skills
IT and Logistics domain knowledge, Managed Service operations, Team leadership, Strategic planning, Financial management, SLA management, Stakeholder management
Preferred skills
Workplace Services expertise, Analytical abilities, Entrepreneurial mindset, Flexibility, Solution orientation
Technologies
Multi Cloud, Digital Workplace, Security, Artificial Intelligence
Responsibilities
Lead economic, technological, and disciplinary aspects of the Managed Service unit; Ensure operational processes run smoothly and efficiently according to SLAs; Develop and implement long-term strategies for competitiveness and growth; Foster innovation and discover new business opportunities.
Seniority
Senior, hands-on IC with leadership responsibilities