Customer Success Manager - Video Games
Core
Drive product adoption, customer retention, and growth for mid-market gaming clients using the Helpshift platform.
Role type
Mid-market Customer Success Manager (SaaS)
Builds
Player engagement solutions via Helpshift platform
Domain
Video Games / Customer Success SaaS
Required skills
Game industry customer support experience, managing 30–40 SMB/mid-market accounts, critical thinking, project management, data-driven decision making, commercial awareness, ability to work through ambiguity
Preferred skills
Strategic advisory capabilities, cross-functional collaboration, travel readiness
Technologies
Helpshift platform, SDK configurations, internal Dashboards
Responsibilities
Collaborate with Account Managers to drive customer renewal and account growth; Establish customer KPIs and present quarterly business reviews; Educate clients on Helpshift best practices and dashboard administration; Execute data-driven success programs to improve product usage; Manage onboarding, upsell opportunities, and high-priority client inquiries across various time zones
Seniority
Mid-level, hands-on IC