MS Engineer (L1): Desktop
Core
Provide onsite and remote desktop support to clients, resolving incidents and managing end-user devices.
Role type
L1 Desktop Support Engineer
Builds
Maintained and configured desktops, laptops, and mobile devices for client environments
Domain
IT Services / End-User Computing
Deliverable
client delivery
Required skills
Windows 11, macOS, Microsoft 365, Microsoft Intune, Windows Autopilot, hardware troubleshooting, network connectivity (DHCP, TCP/IP), VPN, printer/peripheral support, iOS/Android
Preferred skills
ITIL practices, Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Technologies
Microsoft Intune, Windows Autopilot, Microsoft 365
Responsibilities
Respond to and resolve escalated incidents and service requests; build, image, configure, and deploy laptops and desktops; diagnose and resolve hardware, software, and device issues; manage end-to-end technical resolution remotely or onsite; liaise with vendors and third-party providers; perform data and telephony cable patching; maintain technical documentation and adhere to IT standards.
Seniority
Mid-level, hands-on IC