Senior Technical Account Manager
Core
Lead the evolution of the customer technical engagement model and manage a team of Technical Account Managers to ensure customers maximize the value of Trustonic's secure smartphone locking solutions.
Role type
Senior Technical Account Manager (Team Lead)
Builds
Secure device locking technology solutions for mobile carriers, retailers, and financiers
Domain
Mobile security / Device financing
Deliverable
client delivery
Required skills
Technical Account Management leadership, team coaching and development, strategic customer partnership, complex technical problem resolution, Root Cause Analysis (RCA), product strategy alignment, account performance management
Preferred skills
Experience with secure systems and device locking technologies, international customer management, distributed team leadership
Technologies
Mobile handsets, OEM integrations, secure firmware, customer systems (via careerplan.io/jobs/149912-senior-technical-account-manager-at-trustonic)
Responsibilities
Lead, coach, and develop a team of Technical Account Managers; Act as a senior technical advisor and escalation point for complex technical challenges; Guide customers on implementation, deployment, and optimization of Trustonic solutions; Partner with Pre-Sales and Delivery teams to share insights and identify growth opportunities; Monitor customer health scores and KPI achievement; Translate customer insights into recommendations for Product strategy and roadmap development.
Seniority
Senior, hands-on IC with people management responsibilities
