Customer Success Executive
Core
Own retention and expansion for strategic enterprise accounts in the public sector and healthcare, acting as a trusted advisor to drive adoption, network growth, and ROI.
Role type
Senior individual contributor Customer Success Executive
Builds
Multi-year account plans, executive stakeholder relationships, and data-driven value realization strategies for government, healthcare, and community-based organizations.
Domain
Public sector / Healthcare / Social Services
Deliverable
client delivery
Required skills
Enterprise account management, executive stakeholder engagement, complex renewal negotiation, data analysis for ROI, cross-functional leadership, adoption strategy design, revenue forecasting, strategic business reviews, competitive intelligence, process improvement
Preferred skills
Government or healthcare industry experience, experience designing logic models or success frameworks, experience with mission-driven organizations
Technologies
CRM, QBR/EBR platforms
Responsibilities
Develop and execute multi-year account plans to drive GRR/NRR; Build and manage C-suite relationships for providers, payers, and public sector clients; Structure and close multi-year renewals and upsells; Analyze platform utilization to produce ROI analyses and executive readouts; Lead cross-functional initiatives to resolve issues and unlock adoption; Design and implement best-practice workflows and enablement campaigns; Maintain accurate renewal and expansion pipelines in CRM; Plan and facilitate data-driven QBRs/EBRs; Gather feedback and competitive intelligence to influence product roadmap; Mentor peers and codify best practices for the CS practice.
