Customer Success Manager
Core
Retain and expand global small-customer business and partner relationships in Japan or the Asia-Pacific region using a low-touch model to drive value realization.
Role type
Customer Success Manager (Global Tech Touch)
Builds
Customer retention, contract renewals, and service delivery for small-customer accounts in the Asia-Pacific region.
Domain
Space imaging, remote sensing, GIS, and geospatial data.
Deliverable
client delivery
Required skills
Geospatial technologies knowledge, GIS/Remote Sensing operations, QGIS, ESRI, GEE, Salesforce (SFDC), Sales negotiation, Contract management, Upselling strategies
Preferred skills
Japanese language proficiency, Experience with international customers in Asia-Pacific
Technologies
QGIS, ESRI, GEE, Salesforce
Responsibilities
Provide low-touch onboarding and training, ensure successful service delivery, communicate consistently with clients throughout the contract lifecycle, initiate negotiations and execute contract renewals/expansions, identify upselling opportunities, escalate important issues.
Seniority
Mid-level (4-6 years experience), hands-on IC