Customer Success Manager
Core
Trusted advisor and go-to contact for global manufacturers to ensure manufacturing uptime and partnership success.
Role type
Senior Customer Success Manager
Builds
Customer adoption, retention, and expansion of predictive maintenance solutions
Domain
Industrial IoT / Predictive Maintenance
Deliverable
client delivery
Required skills
Account management, CRM proficiency, strategic consulting, churn risk identification, onboarding facilitation, retention and sales target achievement
Preferred skills
Experience selling additional products to existing accounts, territory management
Technologies
Salesforce
Responsibilities
Monitor account health and KPIs, develop strategic success plans, present quarterly business reviews, facilitate onboarding and training, resolve customer concerns, meet retention and sales targets
Seniority
Mid-Senior, hands-on IC
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