Mitarbeiter*in IT Service Desk / Hotline (m/w/d)
Hybrid
Core
First-line IT support specialist handling technical inquiries via phone, email, and ticketing system for internal staff.
Role type
1st-level IT service desk agent
Builds
IT support services for internal employees
Domain
Non-profit social services / IT infrastructure
Required skills
Windows OS, Microsoft 365, ticketing systems, remote access tools, hardware troubleshooting
Preferred skills
prior IT support experience, structured analytical thinking
Technologies
Windows, Microsoft 365, ticketing systems
Responsibilities
Answer technical support calls and emails, resolve 1st-level incidents, document issues in ticketing system, escalate complex problems to specialized teams
Seniority
Entry-level to Mid-level, hands-on IC