Mitarbeiter/in Service-Desk - Köln (m/w/d)
Core
Handling customer and partner inquiries via ticketing systems and phone for a meeting and committee management software provider.
Role type
IT Service Desk Support Specialist
Builds
IT support services for meeting and committee management software
Domain
IT Support / Software Support
Required skills
IT vocational training, telephone support experience, Microsoft OS, Linux, MS Office, web servers, databases, analytical problem solving
Technologies
Microsoft OS, Linux, MS Office, web servers, databases
Responsibilities
Process customer and partner inquiries via ticketing systems and phone, perform 1st and 2nd level support for meeting and committee services, analyze and classify trouble tickets, escalate issues to 3rd level support when necessary, ensure continuous customer care and satisfaction
Seniority
Entry-level to Mid-level, hands-on IC