Mitarbeiter Service-Desk - Köln (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support for meeting and committee management software via tickets and phone.
Role type
IT Service Desk Specialist
Builds
Support for meeting and committee management software
Domain
IT Support / Meeting Management Software
Required skills
IT vocational training, telephone support experience, Microsoft OS, Linux, MS Office, web servers, databases
Preferred skills
Analytical problem-solving
Technologies
Microsoft OS, Linux, MS Office, Web servers, Databases
Responsibilities
Handling customer and partner inquiries via ticketing system or phone, analyzing and classifying incidents, escalating to 3rd level support, ensuring customer satisfaction
Seniority
Entry-level to Mid-level