Projektmanager Customer Success (m/w/d)
Core
Build and scale Customer Success management, acting as a central contact for existing clients throughout the product lifecycle to drive adoption and satisfaction.
Role type
Customer Success Manager / Project Manager
Builds
Customer success processes, onboarding, and product adoption strategies for existing clients
Domain
SaaS / Health & Fitness Technology
Required skills
Customer Success, Project Management, Account Management, Consulting, Product Lifecycle Management, Onboarding, Implementation, Customer Journey Analysis, Strategic Account Development
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coordinate internal and external workflows to ensure timely project delivery; Develop and implement strategies for customer conversations and account growth; Identify and execute opportunities to expand product usage and scale with existing customers; Own the development and scaling of customer success, particularly for existing customers; Support and advise customers throughout the entire product lifecycle; Plan, coordinate, and accompany onboarding, implementation, and product training; Regular exchange with internal and external stakeholders at the management level; Analyze and continuously optimize the customer journey; Support customers in solving challenges