Senior Service Delivery Manager (m/w/d)
Core
Senior Service Delivery Manager serving as the interface between customers, project management, and operational units to ensure smooth service delivery and quality management.
Role type
Senior Service Delivery Manager
Builds
IT services, service management processes, and service offerings for the City of Wiesbaden administration and citizens.
Domain
Public sector IT / Service Management
Required skills
Service Management, ITIL processes, SLA/OLA/KPI management, Change Management, Contractual service agreements, Reporting, Process improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as the primary contact for customers regarding service inquiries, complaints, and quality management; Ensure smooth operation of service management processes and actively shape them; Create, review, and release service tickets, offers, changes, and contract modifications; Responsible for reporting to customers and internally regarding quality, progress, and performance.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/14922-144522-S-senior-service-delivery-manager-mwd-at-wivertis-gmbh)
