Service Delivery Manager IT till BAE Systems Sverige
Core
Ensuring high quality in IT service deliveries and acting as a link between business units and IT partners for manufacturing defense industries.
Role type
Service Delivery Manager (IT Infrastructure)
Builds
IT services (Service Desk, Workplace, Server, Communication, Printing) for BAE Systems manufacturing sites
Domain
Defense manufacturing / IT Infrastructure
Deliverable
client delivery
Required skills
IT infrastructure (networks, server platforms, cloud), ITIL processes, Service Integration, Outsourced IT environments, Manufacturing industry knowledge (via careerplan.io/jobs/31237836-service-delivery-manager-it-till-bae-systems-sverige-at-bae-systems-hagglunds-aktiebolag)
Preferred skills
Project leadership, Documentation management, User training, Process improvement
Technologies
Cloud platforms, Server platforms, Network infrastructure
Responsibilities
Prioritize and follow up incidents and requests, Lead internal or external projects, Maintain documentation (continuity plans, process descriptions), Administer IT orders, Conduct training and create user instructions, Participate in CAB meetings, Drive continuous process and service improvements
Seniority
Mid-level, hands-on IC