Customer Solutions Architect, Amazon Connect
Core
Partner with sales teams and enterprise clients to design scalable customer experience (CX) solutions using Amazon Connect and AWS, acting as a trusted advisor to shape technology roadmaps.
Role type
Senior Customer Solutions Architect (Amazon Connect & AWS)
Builds
Production-ready contact center solutions integrating Amazon Connect, generative AI, and AWS services for enterprise clients.
Domain
Cloud-native contact center solutions, Customer Experience (CX), Financial Services, Healthcare, Government.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Amazon Connect expertise, AWS architecture, solution design, technical discovery, proposal authoring, proof-of-concept development, AI/ML integration (Lex, Bedrock), compliance in regulated industries.
Preferred skills
Thought leadership, evangelism, industry trend analysis, white paper creation.
Technologies
Amazon Connect, Amazon Lex, Amazon Bedrock, AWS Well-Architected Framework, Generative AI.
Responsibilities
Lead deep-dive architecture sessions for CX solutions; author solution designs and statements of work; conduct technical discovery workshops; develop proof-of-concepts; educate clients on AWS CX best practices.
Seniority
Senior, hands-on IC with strategic advisory responsibilities.
