Senior Customer Success Manager- Public Sector
Core
Help U.S. government and public sector organizations realize business outcomes with the GitLab DevSecOps platform by guiding adoption, managing the customer journey, and acting as a liaison between customers and internal teams.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Customer adoption, retention, and growth for the GitLab DevSecOps platform within the U.S. public sector.
Domain
Public Sector / DevSecOps / Software Development Lifecycle
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer success management, translating pre-sales plans to actionable objectives, coaching on Git/CI/CD/DevSecOps best practices, cross-functional liaison management, portfolio account management, project management, technical explanation of complex topics
Preferred skills
Understanding of software development lifecycle, familiarity with branching strategies, knowledge of continuous integration/deployment
Technologies
Git, CI/CD, DevSecOps, GitLab platform
Responsibilities
Partner with customers to translate pre-sales command plans into clear, actionable objectives; Guide customers on effective use of the GitLab platform using best practices; Map and manage the customer journey; Act as the primary GitLab liaison for customers; Own a defined book of business driving adoption and retention; Stay current on GitLab releases and help customers apply new features; Use project management skills to deliver customer enablement initiatives
Seniority
Senior, hands-on IC
