Client Success Executive
HybridNo visa sponsorship
Core
Deliver exceptional customer service and post-sale support to corporate clients for market-leading Australian news publications.
Role type
Client Success Executive (Account Management)
Builds
Corporate subscription access to print and digital news platforms
Domain
Media / Publishing
Deliverable
client delivery
Required skills
account management, client servicing, customer support, upselling, data entry, report compilation
Preferred skills
digital and print media experience, Salesforce proficiency, MS Office/Google Suite
Responsibilities
Onboard corporate subscription clients, manage and renew Team Licence accounts, respond to customer enquiries, troubleshoot access issues, update client details and preferences, compile customer satisfaction reports