Customer Service Representative (Journals Division)

Baltimore, MD, United States💼 Full-time💰 $40,000–$40,000🗓 2026-09-16 → 2026-09-23

Core

Provide customer support services to journal subscribers, membership societies, and clients by handling order/payment processing and subscription fulfillment.

Role type

Customer Service Representative

Builds

Journal subscriptions and access for academic and business clients

Domain

Academic publishing

Deliverable

product features

Required skills

Order processing, payment processing, subscription fulfillment, customer issue resolution, PC knowledge, bookkeeping

Responsibilities

Process incoming order requests, process credit requests, process payments, answer telephone and e-mail inquiries, assist with month-end reporting to clients, handle customer order problems

Seniority

Entry-level, operational IC

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About jhu

The Johns Hopkins University was America’s first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master’s, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources