Senior Officer, Corporate Client Services, Group Tech & Operations
Core
Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
Role type
Senior corporate client services officer
Builds
Customer service interactions and transaction processing for corporate clients
Domain
Banking / Corporate Client Services
Deliverable
client delivery
Required skills
Customer service, transaction processing, compliance adherence, product education, banking systems proficiency, problem-solving, Microsoft Office
Responsibilities
Respond to customer enquiries accurately, process customer requests and transactions, resolve customer issues and complaints, educate customers on products and self-service channels, maintain confidentiality of customer information, meet productivity and service level targets