Disponent (m/w/d) – Leitstelle & Einsatzplanung
Core
Dispatching and incident response coordination for technical service teams in Berlin.
Role type
Dispatch coordinator (technical services)
Builds
Repair and intervention services for clients
Domain
Technical services / Facility management
Deliverable
client delivery
Required skills
Incident triage, dispatch planning, MS Office, CAFM software, statistical reporting, telephone communication, technical understanding
Preferred skills
Shift work flexibility, proactive problem solving
Responsibilities
Accept and route emergency and alarm calls, plan and coordinate repair technicians and intervention staff, distinguish between technical emergencies and regular service requests, create statistics and usage reports, serve as central contact for employees and customers, collaborate with internal departments
Seniority
Entry to mid-level, hands-on operational role
