Service Support Specialist Jr
Core
Coordinate maintenance activities and resolve work orders to ensure service availability and performance levels for Operator customers.
Role type
Junior Service Support Specialist
Builds
Continuous service availability and performance for Operator customers
Domain
Telecommunications / Field Operations
Required skills
Dispatch and logistics skills, Service Desk processes, Field Operations Dispatch, Customer order handling, Excel Intermediate
Preferred skills
Service Desk or Customer Service experience, Knowledge sharing, Collaboration, Team work
Responsibilities
Receive and resolve work orders from Customer Care Center or NOCs, Provide status on repair and restoration activity, Handle customer orders via Ericsson System Intakes, Execute Service Desk and Field Operations Dispatch Processes
Seniority
Junior, fresh graduate