Sr. Customer Support Engineer
Core
Troubleshoot and resolve complex technical issues for Logitech's Paid Services video conferencing solutions and enterprise software (MS, Zoom, Google) for global organizations.
Role type
Senior Customer Support Engineer (Video Conferencing & Enterprise Software)
Builds
High-touch support for enterprise meeting room spaces and conference ecosystems
Domain
Video Conferencing, Enterprise Software, IT Support
Deliverable
client delivery
Required skills
Video conferencing troubleshooting, Windows/Mac OS, Zoom/MS Teams/Google Meet, Computer networking, Operating systems, MS Office 365/Azure AD/SSO, Technical documentation
Preferred skills
Android/iOS device familiarity, 3+ years technical support, 2+ years videoconference troubleshooting, 1+ year high-touch enterprise support, Technical certifications
Technologies
Zoom, MS Teams, Google Meet, Windows, Mac OS, Azure AD, MS Office 365, Exchange
Responsibilities
Resolve technically complex support issues, Maintain clear communication for all cases, Own technical relationship with customers, Address bugs and compatibility issues, Provide feedback on trends, Create knowledge base documentation
Seniority
Senior, hands-on IC
