Sr. Customer Support Engineer
Core
Resolve high-complexity enterprise support issues and escalations for Logitech's Paid Services video conferencing solutions, providing high-touch service via phone and email.
Role type
Senior Customer Support Engineer (Video Conferencing & Enterprise Software)
Builds
High-touch support for enterprise video conferencing solutions (Logitech, MS Teams, Zoom, Google Meet)
Domain
Enterprise Video Conferencing, Unified Communications, IT Support
Deliverable
client delivery
Required skills
Expert knowledge of video conferencing and AV products, Expert knowledge of Microsoft Teams/Zoom/Google Meet deployment, Expert/Advanced computer networking and operating systems, Advanced Windows/Mac OS troubleshooting, Room-based video conferencing and VoIP/SIP/H323 protocols, MS Office 365/Azure AD/SSO administration, Native level English
Preferred skills
5+ years technical support experience, 3+ years videoconference troubleshooting, 2+ years remote technical support, 1+ year high-touch enterprise support, Technical certifications, Professional level second language
