Mitarbeiter/-in Support der Zentralen IT-Stelle für die Berliner Justizvollzugsanstalten und die Soz
Core
Providing first- and second-level IT support, troubleshooting, and user consultation for the Central IT Office serving Berlin's correctional facilities and judicial social services.
Role type
IT Support Specialist (Service Desk)
Builds
IT systems and workstations for correctional facilities and judicial social services
Domain
Public sector / Corrections / IT Operations
Required skills
IT troubleshooting, user consultation, ticket management, resource provisioning, monitoring, on-site service
Responsibilities
Accepting and analyzing incident reports, providing online and on-site support, managing service desk and hotline, setting up new PC workstations, monitoring system availability, collaborating with external service providers
Seniority
Entry-level / Junior