Account Manager (Tech Touch/ High Volume)
Core
Design and launch a tech-touch account management program for a high-volume SaaS portfolio, driving adoption, renewals, and expansion through automation and self-service.
Role type
Senior Account Manager (Tech Touch)
Builds
Automated outreach sequences, lifecycle workflows, renewal playbooks, and self-service experiences for SaaS customers.
Domain
Logistics Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, high-volume book of business management, automation strategy, CRM workflow design, data analysis, SOP creation, A/B testing, stakeholder influence
Preferred skills
Salesforce experience
Responsibilities
Design and launch the Tech Touch Account Management program, own the post-onboarding customer lifecycle, serve as primary contact for tech-touch accounts, build and maintain CRM workflows, identify at-risk accounts, optimize escalation paths, track core metrics like NRR and churn, partner cross-functionally on segmentation and growth.
Seniority
Senior, hands-on IC