Mitarbeiter im IT-Service Desk m/w/d
Core
First-level IT support specialist handling internal customer inquiries, troubleshooting, and incident resolution.
Role type
1st-Level IT Service Desk Agent
Builds
IT support services for internal customers
Domain
IT Service Management
Deliverable
client delivery
Required skills
technical training, ticket system proficiency, incident analysis, FAQ creation, customer communication, organization
Responsibilities
Analyze and resolve 1st-level support incidents, escalate complex issues to specialized teams, create FAQs and templates for recurring problems
Seniority
Entry-level to Mid-level