Spezialist Reklamationsmanagement QM (m/w/d)
Core
Manage customer complaints for window, door, and comfort systems from intake to resolution, coordinating internal teams and driving quality improvements.
Role type
Quality Management Specialist (Complaints)
Builds
Quality improvement measures and complaint resolution processes for window and door systems
Domain
Manufacturing / Construction / Building Materials
Required skills
8D, Ishikawa, 5-Why, FMEA, SAP S/4HANA, root cause analysis, data analysis, project coordination
Preferred skills
Technical or commercial vocational training with further education (Techniker/Meister), English communication
Responsibilities
Handle customer complaints independently, coordinate internal departments for complaint resolution, conduct structured root cause analyses, plan and monitor corrective/preventive actions, document complaint processes and costs in SAP, analyze complaint data for trends and improvements
Seniority
Mid-level, experienced specialist