Customer Marketing Manager
Core
Develop and activate customer success stories, case studies, and advocacy programs to drive market credibility and sales acceleration for an enterprise AI platform.
Role type
Customer Marketing Manager (B2B SaaS)
Builds
Customer-facing content assets, advocacy ecosystems, and reference programs for enterprise AI clients.
Domain
Enterprise AI, Data Analytics, SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer storytelling, content creation (case studies, blogs, videos), cross-functional project management, stakeholder relationship building, regulatory compliance, AI tool utilization
Preferred skills
SaaS/enterprise software experience, familiarity with customer advocacy platforms
Technologies
Champion, Zoom, AI-powered content tools
Responsibilities
Develop customer marketing content including case studies and executive narratives; recruit and coordinate customer advocates; deploy customer stories across sales and communications campaigns; manage end-to-end execution of marketing initiatives; track advocacy activity and program performance.
Seniority
Mid-Senior, hands-on IC
