Sr Customer and Social Media Marketing Manager
Core
Build and scale customer advocacy programs, create customer stories and case studies, and manage social media strategy to raise brand awareness for a SaaS security platform.
Role type
Sr Customer and Social Media Marketing Manager
Builds
Customer advocacy programs, customer stories, case studies, social media content, and brand positioning
Domain
Cybersecurity / SaaS Security / AI Security
Deliverable
product features
Required skills
Customer advocacy program management, customer storytelling, case study creation, social media strategy, LinkedIn engagement, short-form video creation, cross-functional collaboration
Preferred skills
Cybersecurity domain knowledge, SaaS and AI security understanding, B2B social media experience
Technologies
LinkedIn, YouTube
Responsibilities
Develop and manage customer advocacy and engagement programs; Produce high-quality customer stories, case studies, and testimonials; Build and maintain a roster of customer champions; Track engagement and measure impact on retention and pipeline; Build and manage social media strategy and content publishing; Drive engagement with security professionals on LinkedIn
Seniority
Senior, hands-on IC
