Associate - Onsite Tech Support
Core
Provide first-level IT technical support (desktop, network, hardware, software) to end users in Publicis Groupe Agencies.
Role type
Associate IT Support Technician
Builds
IT infrastructure stability and user productivity for agency clients
Domain
IT Services / Shared Services
Required skills
hardware repair and replacement, software troubleshooting, networking basics, ticketing systems, IT asset inventory, report generation
Preferred skills
ServiceNow, Jamf, LionHunt, File tracker
Responsibilities
Install, configure, and maintain local infrastructure (desktop, server, hardware, OS, software, telephony, networking); Identify, analyze, troubleshoot, and resolve IT incidents and service requests within SLA; Perform routine operational duties (ID provisioning, access control, backup & restore); Provide customer induction and training; Escalate severe incidents to Country IT manager/team lead.
Seniority
Associate, entry-level IC