Customer Success Manager II
Core
Formulates and executes service strategies to increase users, usage, engagement, and renewals for assigned client accounts.
Role type
Customer Success Manager
Builds
Long-term client relationships and growth strategies for Bloomberg Industry Group products
Domain
Financial data and analytics
Deliverable
client delivery
Required skills
Account management, sales strategy, client onboarding, project prioritization, analytical skills, dashboard setup
Preferred skills
Market knowledge (law firms, tax & accounting, corporations), prior account management experience
Technologies
Bloomberg Industry Group products, dashboards, alerts
Responsibilities
Serve as primary point of contact for clients, establish long-term relationships, identify up-sell opportunities, monitor account health, train new employees, collaborate with Relationship Partners on growth strategies, participate in special projects
Seniority
Mid-level IC