IT Support Specialist (m/w/d) Onsite Service Desk
Core
1st Level IT Support Specialist providing onsite hardware and software assistance to end-users.
Role type
IC IT Support Specialist (Service Desk)
Builds
IT support services for end-users
Domain
Corporate IT / End-user support
Required skills
Windows Client OS, Microsoft 365, PC/Notebook hardware, ticketing systems, remote support tools, knowledge base management
Preferred skills
IT vocational training, prior onsite support experience, German and English language skills
Responsibilities
Handling incoming IT inquiries and incident reports, documenting processes in the helpdesk system, managing hardware setup and maintenance, installing and configuring standard software, performing initial fault analysis, escalating complex issues, participating in IT projects and migrations, maintaining support documentation