IT Support Specialist (m/w/d) Onsite Service Desk
Core
Providing onsite 1st level IT support, handling hardware/software issues, and managing user requests for an internal IT team.
Role type
Onsite Service Desk IT Support Specialist
Builds
Hardware/software support, ticket resolution, and IT service process adherence
Domain
Corporate IT / End-user support
Deliverable
client delivery
Required skills
Windows Client OS, Microsoft 365, PC/Notebook hardware, ticketing systems, remote support tools, knowledge base management
Preferred skills
Network troubleshooting, client migration, IT project support
Responsibilities
Handling incoming IT requests and incident reports, documenting processes in the helpdesk system, organizing device setup and maintenance, installing/configuring standard software, performing initial fault analysis, escalating complex issues, participating in IT rollouts and migrations, maintaining support documentation
Seniority
Entry to Mid-level, hands-on IC