Kundenbetreuer (m/w/d) in der Abwicklungsbearbeitung
Hybrid
Core
End-to-end processing of customer termination measures and related follow-up activities across the DKB product portfolio.
Role type
Customer service agent (termination processing)
Builds
Termination workflows and post-termination follow-up tasks for DKB AG customers
Domain
Banking / Customer service
Deliverable
client delivery
Required skills
Termination processing, Debt collection, Customer communication, Mahn/Fälligstellungsprozesse, OSPlus, MS-Office, IT understanding
Preferred skills
Process optimization, Self-organization, Time management, Problem-solving
Responsibilities
Process termination measures end-to-end, Resolve customer inquiries via phone and written communication, Optimize daily workflows, Solve complex cases within given guidelines